Refund & Cancellation Policy

Last updated: 28 July 2026

Where your rights live

NF-CD cards are sold through our shop at nfcd.tangicred.com. The full, binding cancellation and returns terms, including the model cancellation form, are in the Sale Terms & Returns shown before you order and sent with your order confirmation email. This page is a plain-English summary; if anything here differs from those Sale Terms, the Sale Terms apply.

Changing your mind

Under the Consumer Contracts Regulations 2013 you can cancel your order at any time from the moment you place it until 14 days after the day you (or someone you nominate) receive the card. You do not need to give a reason. On a pre-order you can also cancel at any time before your card is dispatched, for a full refund.

To cancel, email support@tangicred.com or use the cancellation form in the Sale Terms; any clear statement that you want to cancel works.

Refunds

If you cancel before dispatch, we refund everything you paid. If you cancel after delivery, return the card to us within 14 days of telling us; we refund the price and standard delivery within 14 days of receiving the card back (or proof of sending), to your original payment method. Return postage is your responsibility unless the item is faulty. We may reduce a refund only where the card's value has been reduced by handling beyond what you would do in a shop.

Faulty or not as described

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your card arrives faulty, or develops a fault, contact us: you are entitled to a repair, replacement or refund. Nothing in this policy affects those rights.

Contact

Orders and refunds: support@tangicred.com. Everything else: hello@tangicred.com.